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Shepiston Lodge (Heathrow)
City of London, England
31 Shepiston Lane

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    Overall User Rating:  2.6

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 Value for Money  4.0
 Rooms  3.0
 Cleanliness  1.0
 Location  3.0
 Security & Safety  3.0
 Service & Staff  1.0
 Food / Dining  2.0
 Total  2.6

"Broken toilet."

User Rating:  2.6
Reviewer:   Robert C. of Ayr, United Kingdom
Reviewed:   November 26, 2017  (see hostel reviews from Instantworldbooking.com)
Traveled:   October 2017     Type:   Family
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 Value for Money
 Rooms
 Cleanliness
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 Food / Dining
Comments  (English):
Arrived to find ensuite toilet broken (cistern broken and toilet not flushing) with excrement in bowl. Lied to on 2 occasions by member of staff regarding change of room - was told to call back at reception at 10.00pm when manager would be there. Arrived at 9.55 to find reception closed with all staff gone home. And later regarding a partial refund - only asked for the car-parking fee to be refunded, in lieu of the above - and was told that this would be done - still waiting. Do yourself a favour - go somewhere else!

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