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Hotel Grand Peepal
New Delhi, India
4/1, Saraswati Marg

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    Overall User Rating:  3.2

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 Value for Money  2.0
 Rooms  3.0
 Cleanliness  4.0
 Location  3.0
 Security & Safety  5.0
 Service & Staff  2.0
 Food / Dining  2.0
 Total  3.2

"I DO NOT RECOMMEND THIS HOTEL AT ALL !"

User Rating:  3.2
Reviewer:   Hadi M. of Deventer, Netherlands
Reviewed:   October 14, 2008  (see hostel reviews from Hosteltraveler.com)
Traveled:   September 2008     Type:   Single
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 Rooms
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 Food / Dining
Comments  (English):
I stayed at this hotel for 32 days and I couldn't stop myself for not posting any review about it cuz I'm pretty sure that most of India tourists search Internet to find a proper hotel before traveling just like me. I hope this info help them.

First of all notice that here is not a luxury hotel and those tourists who look for economy hotels may choose this one. this hotel is small but located near a big shopping area so I could buy foods, water, fruits and juices, etc very easily. shops and restaurants were accessible.




CHECKING IN:

When I arrived I told the lady at reception that I already have booked a room on the phone but she was not aware of it. It was funny that they picked me up at the airport but she didn't know any thing. she called the manager and finally noticed about my reservation which was done a day ago.
She requested my passport to write my information in their records. she also asked me to write my address there. I just wrote it and signed it. she was waiting until I write the address completely and after I delivered her notebook and pen, she crossed a line on my address and told me very rudely and impolitely that the address is written in a wrong row. "write it here.." she said.
I was shocked about this kind of behaviour with a new traveller who wanna stay there for a couple weeks. (simply she could write the address again in the appropriate row by herself)

So I told her that I'm regret and wanna change this hotel right now !!!! please hire a car for me so that I will visit the other hotels and will choose another one. here is not good for me at all. she didn't expect this reaction from me and so she tried to cover her fault. "Sir, we can hire a car for you tomorrow morning, It's night now !" she said respectfully ! I knew that they understood their stupid fault and they wanted to keep me at least for 1 day and charge me for 1 day. but I didn't agree and I told her that I will not pay you and I wanna change my hotel cuz I'm not happy with your behaviour. She talked to the other staff in Indian language for a couple minutes and after that they all tried to keep me there. they called the manager to come and talk to me very friendly so maybe I stay there but I told "no it's not possible. I need to move right now. hire a car please."
In fact I didn't want to move to any other hotel cuz I was not sure about the other hotels and the quality of their services. I just wanted to scare them so that the next time they will understand how to treat with a new traveller. they finally hired a car but begged me ALL not to book any other hotel...

Finally I came back to the same hotel and decided to stay there before they cry !





Inside the hotel:

The worst problem was their Wi-Fi connection cuz It was going down occasionally and this was annoying. It was not reliable at all. for example It was going down at nights up to morning in the next day and I had to call at reception and complain about it every 3-4 days. Although they tried to fix it but the problem was more serious than just restarting the modem and changing some cables! I'm pretty sure that this problem still exists there...
My room was very clean and bed was comfortable, bedsheets were also very clean.
Foods were good but most of the times they were a bit rare. some kinds of kebabs were always NOT available. dishes were clean but not always.
Hot water was always available but I had to call at reception 10 minutes before taking a bath.
Air conditioner was not working properly.
Room service was not decent and was always with huge delay. some times I had to wait for 2 hours and call them several times to come and clean my room. I'm sure they were trying to ignore me cuz It was free !!!
Resturant was not bad but do not try "cheese sandwich" at all! their cheese is not tasty at all !!
Refrigerator was working properly.
Room was safe. you can be sure that no body will steal your belongings...
Staff were very polite and friendly.
The hotel was in a busy area but my room was scilent.





Checking out:

They were just trying to rip me off. for example I didn't have Indian rupees. all I had was Euros and they tried to exchange it with the worst rate !! they wanted to make a huge profit in exchanging euro to INR but I didn't agree with their rate.
So they had to exchange it with the real rate at that time. breakfast was free of charge for me but they included all the bills for breakfast in the final receipt and tried to trick me but again I didn't allow them to rip me off! I took all the bills for breakfast OUT and asked them to calculate again !! they wanted to charge me for 1 more day but they couldn't cuz I was smarter than them !
They didn't give me a penny discount. for example I owed them 300 rupees which is around USD $7 and I didn't have rupees. but they wanted it and I had to exchange my 500 EUR bill to Indian rupees so that I could pay them 300 rupees and this is very funny when I stayed there for 32 days.

I was smarter and didn't allow them to rip me off after all.

BUT NEVER TRUST THEM !





My overall review:

You can find very better hotels with cheaper prices easily in just walking distances around this hotel. so I don't recommend this hotel at all. I also moved from this hotel to a new hotel after 32 days.





One important tip:

THE PRIMARY PRICES THAT INDIAN HOTELS GIVE YOU ARE ALL NOT REAL !!! ALWAYS TELL THEM THAT THIS IS TOO EXPENSIVE AND WE CAN NOT PAY FOR IT. THEN THEY WILL LOWER THE PRICE TO THE REAL PRICE AND THE REAL PRICE MAY BE HALF OF THE FIRST ONE GIVEN.

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